We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message.

We are now considering this issue as resolved.

We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message.

We continue to monitor the situation.

Rogers has confirmed the blacklisting of our numbers based on the message content.

Based on their recommendation, we've removed the email address from our message and we think this will bypass their automated anti-spam blacklisting system.

Before the change, the message was
"Your eZsign validationcode is 1234. This message was sent by John Doe (john.doe@example.com)".

The new message is now:
"Your eZsign validationcode is 1234. This message was sent by John Doe".

We will continue to monitor the situation.

We continue to monitor SMS delivery and remove phone numbers from the pool as soon as Rogers blacklist them. We purchase and replace new numbers as needed.

We are now observing a 90-95% delivery rates.

We have also added a message explaining the situation and inviting users to retry if they do not receive the message. Since the SMS message is randomly sent from a pool of numbers, the retry should work in case the first message was not received.

We continue to monitor the situation.

We have purchased a pool of multiple phone numbers and we are now sending messages to Rogers' customer using a random number from the pool in a round robin fashion.

We are now seeing higher SMS delivery rate to Rogers's customer.

We will monitor the pool of numbers and replace them if Rogers continue to blacklist them while we are working with them to make sure they do not blacklist our numbers.

We have started to receive new reports of messages not being delivered to Rogers's customer.

We have confirmed our new number seem to be blacklisted from Rogers' side even if Rogers is denying it.

We had no apparent improvement while working with Rogers to fix the issue so we decided in the meantime to purchase a new phone number to bypass the apparent blacklisting Rogers' have put on our number.

We have received reports of messages starting to be delivered to Rogers' customers.

We will continue to monitor the situation

We have received an update from Rogers saying the problem is not on their side but our tests indicate Rogers seems to have blacklisted our number in some way. We are still investigating the root cause with Rogers

We continue to receive reports of clients having issues with SMS delivery to Rogers' customers. In the meantime, we recommend you switch to voice validation instead of the SMS validation if you are a Rogers' customer

We were able to confirm the problem is affecting many Rogers' customers and have escalated the issue to Rogers

We have received reports from clients not receiving SMS confirmation codes.

The problem seems to affect only Rogers' customers.

We are currently investigating the issue