Incidents signalés sur la page de statut de eZmax https://status.ezmax.com/fr https://d1lppblt9t2x15.cloudfront.net/logos/ae530295d1bb08e4caab1c9874dbb0c8.png https://status.ezmax.com/fr fr https://status.ezmax.com/fr Fri, 24 Jul 2026 17:35:31 +0000 https://status.ezmax.com/fr#ca91540a92f585d7f5ae36820ececd8fb837b7a56fb332f749d7208141f35a12 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Fri, 24 Jul 2026 17:30:44 +0000 https://status.ezmax.com/fr#ca91540a92f585d7f5ae36820ececd8fb837b7a56fb332f749d7208141f35a12 api.appcluster01 est indisponible https://status.ezmax.com/fr Fri, 24 Jul 2026 13:48:43 +0000 https://status.ezmax.com/fr#40ef9a65c48791177ba3fb8a145e65cae8e948ff57b608011baa7809b71ef03f api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Fri, 24 Jul 2026 13:46:08 +0000 https://status.ezmax.com/fr#40ef9a65c48791177ba3fb8a145e65cae8e948ff57b608011baa7809b71ef03f api.appcluster01 est indisponible https://status.ezmax.com/fr Mon, 20 Jul 2026 14:37:27 +0000 https://status.ezmax.com/fr#8b5ce92c44e4996137cf18efd4353beba506acc6c5c87190990601b2853a44b2 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Mon, 20 Jul 2026 14:16:01 +0000 https://status.ezmax.com/fr#8b5ce92c44e4996137cf18efd4353beba506acc6c5c87190990601b2853a44b2 api.appcluster01 est indisponible https://status.ezmax.com/fr Wed, 15 Jul 2026 00:45:30 +0000 https://status.ezmax.com/fr#7c55925138228b6b62713566ab2ca5b7e4ceba10db6ba644bfaa5a1ffd54ea42 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 15 Jul 2026 00:40:39 +0000 https://status.ezmax.com/fr#7c55925138228b6b62713566ab2ca5b7e4ceba10db6ba644bfaa5a1ffd54ea42 api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 14 Jul 2026 19:33:01 +0000 https://status.ezmax.com/fr#5ad746d053292259bc101dcec0363efcded44f4c627a7ca848523d4153110622 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 14 Jul 2026 19:26:09 +0000 https://status.ezmax.com/fr#5ad746d053292259bc101dcec0363efcded44f4c627a7ca848523d4153110622 api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 14 Jul 2026 19:16:57 +0000 https://status.ezmax.com/fr#24b6513ae6b065ee0171f0f0da04709ec8d9eff61cc14c3079086e7db345ae71 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 14 Jul 2026 19:09:14 +0000 https://status.ezmax.com/fr#24b6513ae6b065ee0171f0f0da04709ec8d9eff61cc14c3079086e7db345ae71 api.appcluster01 est indisponible https://status.ezmax.com/fr Thu, 09 Jul 2026 19:51:47 +0000 https://status.ezmax.com/fr#e23e131d88bc965963e02d45c8a1fdfe7a19cfabd75eae33f93007aadc8872b6 appcluster02 est à nouveau opérationnel https://status.ezmax.com/fr Thu, 09 Jul 2026 19:51:19 +0000 https://status.ezmax.com/fr#c59bce98a400850265a89804c80dc0420bd9e9c82721fc28ceb0e15aebf49698 appcluster02 est à nouveau opérationnel https://status.ezmax.com/fr Thu, 09 Jul 2026 19:45:55 +0000 https://status.ezmax.com/fr#c59bce98a400850265a89804c80dc0420bd9e9c82721fc28ceb0e15aebf49698 appcluster02 est indisponible https://status.ezmax.com/fr Thu, 09 Jul 2026 19:45:24 +0000 https://status.ezmax.com/fr#e23e131d88bc965963e02d45c8a1fdfe7a19cfabd75eae33f93007aadc8872b6 appcluster02 est indisponible https://status.ezmax.com/fr Wed, 08 Jul 2026 19:08:09 +0000 https://status.ezmax.com/fr#c0c070e2e66db060a1bae94eb5acbc9e704729a885f9eb0754a91d4949332c3d api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 08 Jul 2026 19:05:39 +0000 https://status.ezmax.com/fr#c0c070e2e66db060a1bae94eb5acbc9e704729a885f9eb0754a91d4949332c3d api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 23 Jun 2026 14:48:33 +0000 https://status.ezmax.com/fr#c9c4c8bba5958a60e831db5c188e6cdd4102281655150250db7bb705658be7b0 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 23 Jun 2026 14:44:20 +0000 https://status.ezmax.com/fr#c9c4c8bba5958a60e831db5c188e6cdd4102281655150250db7bb705658be7b0 api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 23 Jun 2026 14:38:31 +0000 https://status.ezmax.com/fr#ee86533d1597e81536551aac079eb238726e3af915e9951a6bd490c2a0ec54ad api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 23 Jun 2026 14:35:10 +0000 https://status.ezmax.com/fr#ee86533d1597e81536551aac079eb238726e3af915e9951a6bd490c2a0ec54ad api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 23 Jun 2026 14:18:37 +0000 https://status.ezmax.com/fr#af4228f3fd409b31d34efff78e959e1eb0f96f678b3027d1911eff517b370b98 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 23 Jun 2026 14:14:38 +0000 https://status.ezmax.com/fr#af4228f3fd409b31d34efff78e959e1eb0f96f678b3027d1911eff517b370b98 api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 23 Jun 2026 14:03:06 +0000 https://status.ezmax.com/fr#70ac8ecb66de0155377073ff5e6c3b860aac7f6ec5ffc7ee37c8bc1fb5e5bd32 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 23 Jun 2026 13:58:08 +0000 https://status.ezmax.com/fr#70ac8ecb66de0155377073ff5e6c3b860aac7f6ec5ffc7ee37c8bc1fb5e5bd32 api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 23 Jun 2026 13:51:27 +0000 https://status.ezmax.com/fr#7ecc67033fc866e881dd6be2992a501b6bbc57f874be216dc155219f53fdde2c api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 23 Jun 2026 13:45:15 +0000 https://status.ezmax.com/fr#7ecc67033fc866e881dd6be2992a501b6bbc57f874be216dc155219f53fdde2c api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 23 Jun 2026 13:26:05 +0000 https://status.ezmax.com/fr#7e2f331a0060fc0c18498bb9dd1bfd95f146568c46b3f5cb03915fb4f3dae26d api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 23 Jun 2026 13:22:39 +0000 https://status.ezmax.com/fr#7e2f331a0060fc0c18498bb9dd1bfd95f146568c46b3f5cb03915fb4f3dae26d api.appcluster01 est indisponible https://status.ezmax.com/fr Fri, 19 Jun 2026 00:01:58 +0000 https://status.ezmax.com/fr#24c8693aad030eac80f01cd92ac342e9291c45256085b7efd76c1fc1b140aca2 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Thu, 18 Jun 2026 13:36:50 +0000 https://status.ezmax.com/fr#24c8693aad030eac80f01cd92ac342e9291c45256085b7efd76c1fc1b140aca2 ezsign.com est indisponible https://status.ezmax.com/fr Thu, 18 Jun 2026 13:26:50 +0000 https://status.ezmax.com/fr#2c835c6e487c405d6cab7b31c0408fbe637a284ad971f32f163d2f31f3612aa7 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 23:56:51 +0000 https://status.ezmax.com/fr#2c835c6e487c405d6cab7b31c0408fbe637a284ad971f32f163d2f31f3612aa7 ezsign.com est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 23:31:55 +0000 https://status.ezmax.com/fr#1cb0203f4fe972fc54905e5cf6221c632f009b2a43d6ae06efffb4125750b966 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 18:29:32 +0000 https://status.ezmax.com/fr#7e373474990e685a189eb67a2df3e3194d92465266cd740d1bf16c1b5188a907 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 18:13:44 +0000 https://status.ezmax.com/fr#7e373474990e685a189eb67a2df3e3194d92465266cd740d1bf16c1b5188a907 api.appcluster01 est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 15:31:51 +0000 https://status.ezmax.com/fr#1cb0203f4fe972fc54905e5cf6221c632f009b2a43d6ae06efffb4125750b966 ezsign.com est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 15:26:56 +0000 https://status.ezmax.com/fr#28683d35bbedbcde82b825079a0e1e0ce716e10d1428c31909e52e97595ce122 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 15:02:54 +0000 https://status.ezmax.com/fr#28683d35bbedbcde82b825079a0e1e0ce716e10d1428c31909e52e97595ce122 ezsign.com est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 14:51:55 +0000 https://status.ezmax.com/fr#90cfd7dcc2079f7243e9d01567e9500a69b223e8677420765b91e2ee5675ce5a ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 14:36:48 +0000 https://status.ezmax.com/fr#90cfd7dcc2079f7243e9d01567e9500a69b223e8677420765b91e2ee5675ce5a ezsign.com est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 14:02:39 +0000 https://status.ezmax.com/fr#21266118b2bf0089b91ed3e6e548b34767829bfa57f2c729f6015ee9a85b66ba ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 12:11:55 +0000 https://status.ezmax.com/fr#21266118b2bf0089b91ed3e6e548b34767829bfa57f2c729f6015ee9a85b66ba ezsign.com est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 11:56:44 +0000 https://status.ezmax.com/fr#6c7d03bebef5fa7d41b89daf8729832567e03ced06c1e32037e59c976d2cf666 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 07:31:49 +0000 https://status.ezmax.com/fr#6c7d03bebef5fa7d41b89daf8729832567e03ced06c1e32037e59c976d2cf666 ezsign.com est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 07:21:47 +0000 https://status.ezmax.com/fr#5eef2e1380c612a853d0c3a3e0978b217556e6fac7025ef12a994cd7cb7b324c ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 17 Jun 2026 07:01:59 +0000 https://status.ezmax.com/fr#5eef2e1380c612a853d0c3a3e0978b217556e6fac7025ef12a994cd7cb7b324c ezsign.com est indisponible https://status.ezmax.com/fr Wed, 17 Jun 2026 06:42:47 +0000 https://status.ezmax.com/fr#c75c1e8ccd2dd2a97f1fb5ebc6efe3ccb5b3c5eb4cea42efd512bcde28332f85 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Tue, 16 Jun 2026 09:56:50 +0000 https://status.ezmax.com/fr#c75c1e8ccd2dd2a97f1fb5ebc6efe3ccb5b3c5eb4cea42efd512bcde28332f85 ezsign.com est indisponible https://status.ezmax.com/fr Tue, 16 Jun 2026 09:01:49 +0000 https://status.ezmax.com/fr#37d83ef777b8203764fc6e44114947907f6416016be92c0d399579a594232270 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Mon, 15 Jun 2026 19:46:59 +0000 https://status.ezmax.com/fr#37d83ef777b8203764fc6e44114947907f6416016be92c0d399579a594232270 ezsign.com est indisponible https://status.ezmax.com/fr Mon, 15 Jun 2026 17:36:48 +0000 https://status.ezmax.com/fr#6d855391fd3a8493a2a5043c61ee7ada2b132f009c76bdb54bcafa50cf54ee63 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Mon, 15 Jun 2026 09:56:45 +0000 https://status.ezmax.com/fr#6d855391fd3a8493a2a5043c61ee7ada2b132f009c76bdb54bcafa50cf54ee63 ezsign.com est indisponible https://status.ezmax.com/fr Mon, 15 Jun 2026 09:26:50 +0000 https://status.ezmax.com/fr#66a50d7bc1de7370ff94917ff4e5312c341aedd6495e3639df4b52f4e17ad9ee ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Sun, 14 Jun 2026 17:51:48 +0000 https://status.ezmax.com/fr#66a50d7bc1de7370ff94917ff4e5312c341aedd6495e3639df4b52f4e17ad9ee ezsign.com est indisponible https://status.ezmax.com/fr Sun, 14 Jun 2026 17:41:56 +0000 https://status.ezmax.com/fr#eb462e83df5293da2acdf6135f81178acc031bf9a1c18a9fb384b80ef624094f ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Sun, 14 Jun 2026 00:11:47 +0000 https://status.ezmax.com/fr#eb462e83df5293da2acdf6135f81178acc031bf9a1c18a9fb384b80ef624094f ezsign.com est indisponible https://status.ezmax.com/fr Sun, 14 Jun 2026 00:02:07 +0000 https://status.ezmax.com/fr#653524b5515c8e5955d8028a5caba1cccc76949137b0118d4726590bd31af4b0 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Sat, 13 Jun 2026 23:56:47 +0000 https://status.ezmax.com/fr#653524b5515c8e5955d8028a5caba1cccc76949137b0118d4726590bd31af4b0 ezsign.com est indisponible https://status.ezmax.com/fr Sat, 13 Jun 2026 23:46:49 +0000 https://status.ezmax.com/fr#4339b68cf00a136ff5e8c0a0c2db2f005c50d10700ac3b8f67b9975bc001341c ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Sat, 13 Jun 2026 14:51:48 +0000 https://status.ezmax.com/fr#4339b68cf00a136ff5e8c0a0c2db2f005c50d10700ac3b8f67b9975bc001341c ezsign.com est indisponible https://status.ezmax.com/fr Sat, 13 Jun 2026 14:41:48 +0000 https://status.ezmax.com/fr#cfbc1e74e6f25dd350b296148f749a46a12af4f6611b20999834079cc25d0df3 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Sat, 13 Jun 2026 08:11:48 +0000 https://status.ezmax.com/fr#cfbc1e74e6f25dd350b296148f749a46a12af4f6611b20999834079cc25d0df3 ezsign.com est indisponible https://status.ezmax.com/fr Sat, 13 Jun 2026 08:01:55 +0000 https://status.ezmax.com/fr#c5b3383b32e3a656cab7e537321e01f533fb6d49ecf657fbbfdd0044779a513d ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Sat, 13 Jun 2026 07:26:58 +0000 https://status.ezmax.com/fr#c5b3383b32e3a656cab7e537321e01f533fb6d49ecf657fbbfdd0044779a513d ezsign.com est indisponible https://status.ezmax.com/fr Sat, 13 Jun 2026 06:56:46 +0000 https://status.ezmax.com/fr#aa5acea696f640999e17d98317b77fe6f55ac9a24a7107dad25523e539178bf6 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Sat, 13 Jun 2026 04:16:47 +0000 https://status.ezmax.com/fr#aa5acea696f640999e17d98317b77fe6f55ac9a24a7107dad25523e539178bf6 ezsign.com est indisponible https://status.ezmax.com/fr Sat, 13 Jun 2026 04:11:43 +0000 https://status.ezmax.com/fr#6c3a3b6b91b11001eaed53655b2a0f46ab65c0bb15df0f7861bd054651657efd ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Fri, 12 Jun 2026 21:21:47 +0000 https://status.ezmax.com/fr#6c3a3b6b91b11001eaed53655b2a0f46ab65c0bb15df0f7861bd054651657efd ezsign.com est indisponible https://status.ezmax.com/fr Fri, 12 Jun 2026 21:07:11 +0000 https://status.ezmax.com/fr#550e7a7879ff57db9a4ecec4f5942c23dd63804aa76957559ef44eec00c43050 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Fri, 12 Jun 2026 13:36:45 +0000 https://status.ezmax.com/fr#550e7a7879ff57db9a4ecec4f5942c23dd63804aa76957559ef44eec00c43050 ezsign.com est indisponible https://status.ezmax.com/fr Fri, 12 Jun 2026 13:26:47 +0000 https://status.ezmax.com/fr#762443cd88d7ee25883a3854be8e9a3e82732b0090e40de7c8e025fdcaca5ce4 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Fri, 12 Jun 2026 12:51:49 +0000 https://status.ezmax.com/fr#762443cd88d7ee25883a3854be8e9a3e82732b0090e40de7c8e025fdcaca5ce4 ezsign.com est indisponible https://status.ezmax.com/fr Fri, 12 Jun 2026 12:46:56 +0000 https://status.ezmax.com/fr#dd39578c9d83ab1d74944cd772895e1b457b9ca154d3823778c350e6bb2edfbb ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Fri, 12 Jun 2026 00:06:53 +0000 https://status.ezmax.com/fr#dd39578c9d83ab1d74944cd772895e1b457b9ca154d3823778c350e6bb2edfbb ezsign.com est indisponible https://status.ezmax.com/fr Wed, 27 May 2026 17:33:58 +0000 https://status.ezmax.com/fr#598f8fc06b60c1cc69b1429dd69dca11a170c97e9221f80c21ef3e439d94c39c api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 27 May 2026 17:31:07 +0000 https://status.ezmax.com/fr#598f8fc06b60c1cc69b1429dd69dca11a170c97e9221f80c21ef3e439d94c39c api.appcluster01 est indisponible https://status.ezmax.com/fr Wed, 13 May 2026 13:23:10 +0000 https://status.ezmax.com/fr#a283a384fb2073f9d3d2916ec7b8765510b2503229b9ff6f60d652e064011270 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 13 May 2026 13:16:09 +0000 https://status.ezmax.com/fr#a283a384fb2073f9d3d2916ec7b8765510b2503229b9ff6f60d652e064011270 api.appcluster01 est indisponible https://status.ezmax.com/fr Wed, 13 May 2026 12:54:05 +0000 https://status.ezmax.com/fr#56c1c8fac2199c936243d40592c0c4d17a1d25dac1c803fa54b84f6596b18686 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 13 May 2026 12:51:11 +0000 https://status.ezmax.com/fr#56c1c8fac2199c936243d40592c0c4d17a1d25dac1c803fa54b84f6596b18686 api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 12 May 2026 21:02:11 +0000 https://status.ezmax.com/fr#3b1ff974bc48649684b210f31fb707f2400c3149ffb1ad58d298fda08ff380df api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 12 May 2026 21:00:07 +0000 https://status.ezmax.com/fr#3b1ff974bc48649684b210f31fb707f2400c3149ffb1ad58d298fda08ff380df api.appcluster01 est indisponible https://status.ezmax.com/fr Mon, 04 May 2026 16:05:35 +0000 https://status.ezmax.com/fr#f46b090ff40f39a049ae50fb06630c7ce7a094834f4f79aa6fef721f7bec9f5c Ethic est à nouveau opérationnel https://status.ezmax.com/fr Mon, 04 May 2026 15:34:32 +0000 https://status.ezmax.com/fr#f46b090ff40f39a049ae50fb06630c7ce7a094834f4f79aa6fef721f7bec9f5c Ethic est indisponible https://status.ezmax.com/fr Sun, 07 Dec 2025 20:52:10 +0000 https://status.ezmax.com/fr#c43d741c29ca6e714d6c04400fbdf32fa650f5ea52e62c855ede50a71348a724 Status est indisponible https://status.ezmax.com/fr/incident/140958 Thu, 22 Sep 2022 10:00:00 -0000 https://status.ezmax.com/fr/incident/140958#653bc408f41ab91360ffa4eb789e8efa402794667c36297745d59f164dd6e10a Maintenance terminée https://status.ezmax.com/fr/incident/140958 Thu, 22 Sep 2022 07:00:00 -0000 https://status.ezmax.com/fr/incident/140958#1c55a89ac4e0fae475b4a39f0e76d807e070ece7a9122c154a99a57414071bfa eZmax will be undergoing planned database servers upgrade on 2022-09-22 from 03h00 to 06h00 EDT. Our apologies for any inconvenience this poses. Customer Impact: During this maintenance window, database servers will need to be taken offline in rotation for a 30 minutes period. Users accessing eZmax and eZsign web application during the maintenance window might receive a message advising that the service is undergoing planned maintenance. https://status.ezmax.com/fr/incident/140967 Mon, 05 Sep 2022 20:58:00 -0000 https://status.ezmax.com/fr/incident/140967#84f9ac3d6831936b59c977441a93e1642e2fed423344be1ece654b5e652fce3f We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message. We are now considering this issue as resolved. https://status.ezmax.com/fr/incident/140967 Sun, 04 Sep 2022 15:07:00 -0000 https://status.ezmax.com/fr/incident/140967#5ca7724c3944621dcf8ce856f24797e738a1e0b680fd7616fcb0e16d6915a009 We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message. We continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Sat, 03 Sep 2022 23:46:00 -0000 https://status.ezmax.com/fr/incident/140967#e36f72a42c17f02d06a19e0743fcff0ca1155b6ff139d2c141c8dcd420bf2f9f Rogers has confirmed the blacklisting of our numbers based on the message content. Based on their recommendation, we've removed the email address from our message and we think this will bypass their automated anti-spam blacklisting system. Before the change, the message was "Your eZsign validationcode is 1234. This message was sent by John Doe (john.doe@example.com)". The new message is now: "Your eZsign validationcode is 1234. This message was sent by John Doe". We will continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Fri, 02 Sep 2022 15:59:00 -0000 https://status.ezmax.com/fr/incident/140967#372ea3a9da25b933da354c817d496898004172965c261df23e066a05657180af We continue to monitor SMS delivery and remove phone numbers from the pool as soon as Rogers blacklist them. We purchase and replace new numbers as needed. We are now observing a 90-95% delivery rates. We have also added a message explaining the situation and inviting users to retry if they do not receive the message. Since the SMS message is randomly sent from a pool of numbers, the retry should work in case the first message was not received. We continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Thu, 01 Sep 2022 23:36:00 -0000 https://status.ezmax.com/fr/incident/140967#7a77214594566a1679a3a71eda854eed6411aa8885afb054fe6cad0f176a5e6c We have purchased a pool of multiple phone numbers and we are now sending messages to Rogers' customer using a random number from the pool in a round robin fashion. We are now seeing higher SMS delivery rate to Rogers's customer. We will monitor the pool of numbers and replace them if Rogers continue to blacklist them while we are working with them to make sure they do not blacklist our numbers. https://status.ezmax.com/fr/incident/140967 Thu, 01 Sep 2022 14:17:00 -0000 https://status.ezmax.com/fr/incident/140967#34ecc777821f16fe5a4cc4ecc5f9d9773da61e98f33db6aecc474c182c85a5de We have started to receive new reports of messages not being delivered to Rogers's customer. We have confirmed our new number seem to be blacklisted from Rogers' side even if Rogers is denying it. https://status.ezmax.com/fr/incident/140967 Tue, 30 Aug 2022 18:36:00 -0000 https://status.ezmax.com/fr/incident/140967#92104becaa2db4dfdfa957ec867cbabc11e2c4bd3e6c6675cbbf1183c579409e We had no apparent improvement while working with Rogers to fix the issue so we decided in the meantime to purchase a new phone number to bypass the apparent blacklisting Rogers' have put on our number. We have received reports of messages starting to be delivered to Rogers' customers. We will continue to monitor the situation https://status.ezmax.com/fr/incident/140967 Mon, 29 Aug 2022 15:55:00 -0000 https://status.ezmax.com/fr/incident/140967#9679a1c683c058dd2b9c11d2d79c6a04a80197b4a3a1214a3075c78e28d6d8a7 We have received an update from Rogers saying the problem is not on their side but our tests indicate Rogers seems to have blacklisted our number in some way. We are still investigating the root cause with Rogers https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 20:47:00 -0000 https://status.ezmax.com/fr/incident/140967#0fedefd17ab3481d8865daf386cf39c7600c56554bc4d9d4157373782413b637 We continue to receive reports of clients having issues with SMS delivery to Rogers' customers. In the meantime, we recommend you switch to voice validation instead of the SMS validation if you are a Rogers' customer https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 12:12:00 -0000 https://status.ezmax.com/fr/incident/140967#a6ebcd4233901782782468f40accd10160ca135ea04aaeac4beb4203146ed501 We were able to confirm the problem is affecting many Rogers' customers and have escalated the issue to Rogers https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 10:54:00 -0000 https://status.ezmax.com/fr/incident/140967#4bf98bced95586a14dd45c4b88b2944bca8c1bfee1c6130ba63a04f9a6dd5e66 We have received reports from clients not receiving SMS confirmation codes. The problem seems to affect only Rogers' customers. We are currently investigating the issue