Incidents et maintenances signalés sur la page de statut de eZmax https://status.ezmax.com/fr https://d1lppblt9t2x15.cloudfront.net/logos/ae530295d1bb08e4caab1c9874dbb0c8.png https://status.ezmax.com/fr fr https://status.ezmax.com/fr/maintenance/140958 Thu, 22 Sep 2022 07:00:00 -0000 https://status.ezmax.com/fr/incident/140958#1c55a89ac4e0fae475b4a39f0e76d807e070ece7a9122c154a99a57414071bfa Maintenance eZmax will be undergoing planned database servers upgrade on 2022-09-22 from 03h00 to 06h00 EDT. Our apologies for any inconvenience this poses. Customer Impact: During this maintenance window, database servers will need to be taken offline in rotation for a 30 minutes period. Users accessing eZmax and eZsign web application during the maintenance window might receive a message advising that the service is undergoing planned maintenance. https://status.ezmax.com/fr/incident/140967 Mon, 05 Sep 2022 20:58:00 -0000 https://status.ezmax.com/fr/incident/140967#84f9ac3d6831936b59c977441a93e1642e2fed423344be1ece654b5e652fce3f Incident We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message. We are now considering this issue as resolved. https://status.ezmax.com/fr/incident/140967 Sun, 04 Sep 2022 15:07:00 -0000 https://status.ezmax.com/fr/incident/140967#5ca7724c3944621dcf8ce856f24797e738a1e0b680fd7616fcb0e16d6915a009 Incident We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message. We continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Sat, 03 Sep 2022 23:46:00 -0000 https://status.ezmax.com/fr/incident/140967#e36f72a42c17f02d06a19e0743fcff0ca1155b6ff139d2c141c8dcd420bf2f9f Incident Rogers has confirmed the blacklisting of our numbers based on the message content. Based on their recommendation, we've removed the email address from our message and we think this will bypass their automated anti-spam blacklisting system. Before the change, the message was "Your eZsign validationcode is 1234. This message was sent by John Doe (john.doe@example.com)". The new message is now: "Your eZsign validationcode is 1234. This message was sent by John Doe". We will continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Fri, 02 Sep 2022 15:59:00 -0000 https://status.ezmax.com/fr/incident/140967#372ea3a9da25b933da354c817d496898004172965c261df23e066a05657180af Incident We continue to monitor SMS delivery and remove phone numbers from the pool as soon as Rogers blacklist them. We purchase and replace new numbers as needed. We are now observing a 90-95% delivery rates. We have also added a message explaining the situation and inviting users to retry if they do not receive the message. Since the SMS message is randomly sent from a pool of numbers, the retry should work in case the first message was not received. We continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Thu, 01 Sep 2022 23:36:00 -0000 https://status.ezmax.com/fr/incident/140967#7a77214594566a1679a3a71eda854eed6411aa8885afb054fe6cad0f176a5e6c Incident We have purchased a pool of multiple phone numbers and we are now sending messages to Rogers' customer using a random number from the pool in a round robin fashion. We are now seeing higher SMS delivery rate to Rogers's customer. We will monitor the pool of numbers and replace them if Rogers continue to blacklist them while we are working with them to make sure they do not blacklist our numbers. https://status.ezmax.com/fr/incident/140967 Thu, 01 Sep 2022 14:17:00 -0000 https://status.ezmax.com/fr/incident/140967#34ecc777821f16fe5a4cc4ecc5f9d9773da61e98f33db6aecc474c182c85a5de Incident We have started to receive new reports of messages not being delivered to Rogers's customer. We have confirmed our new number seem to be blacklisted from Rogers' side even if Rogers is denying it. https://status.ezmax.com/fr/incident/140967 Tue, 30 Aug 2022 18:36:00 -0000 https://status.ezmax.com/fr/incident/140967#92104becaa2db4dfdfa957ec867cbabc11e2c4bd3e6c6675cbbf1183c579409e Incident We had no apparent improvement while working with Rogers to fix the issue so we decided in the meantime to purchase a new phone number to bypass the apparent blacklisting Rogers' have put on our number. We have received reports of messages starting to be delivered to Rogers' customers. We will continue to monitor the situation https://status.ezmax.com/fr/incident/140967 Mon, 29 Aug 2022 15:55:00 -0000 https://status.ezmax.com/fr/incident/140967#9679a1c683c058dd2b9c11d2d79c6a04a80197b4a3a1214a3075c78e28d6d8a7 Incident We have received an update from Rogers saying the problem is not on their side but our tests indicate Rogers seems to have blacklisted our number in some way. We are still investigating the root cause with Rogers https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 20:47:00 -0000 https://status.ezmax.com/fr/incident/140967#0fedefd17ab3481d8865daf386cf39c7600c56554bc4d9d4157373782413b637 Incident We continue to receive reports of clients having issues with SMS delivery to Rogers' customers. In the meantime, we recommend you switch to voice validation instead of the SMS validation if you are a Rogers' customer https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 12:12:00 -0000 https://status.ezmax.com/fr/incident/140967#a6ebcd4233901782782468f40accd10160ca135ea04aaeac4beb4203146ed501 Incident We were able to confirm the problem is affecting many Rogers' customers and have escalated the issue to Rogers https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 10:54:00 -0000 https://status.ezmax.com/fr/incident/140967#4bf98bced95586a14dd45c4b88b2944bca8c1bfee1c6130ba63a04f9a6dd5e66 Incident We have received reports from clients not receiving SMS confirmation codes. The problem seems to affect only Rogers' customers. We are currently investigating the issue