Incidents signalés sur la page de statut de eZmax https://status.ezmax.com/fr https://d1lppblt9t2x15.cloudfront.net/logos/ae530295d1bb08e4caab1c9874dbb0c8.png https://status.ezmax.com/fr fr https://status.ezmax.com/fr Fri, 12 Jun 2026 13:36:45 +0000 https://status.ezmax.com/fr#550e7a7879ff57db9a4ecec4f5942c23dd63804aa76957559ef44eec00c43050 ezsign.com est indisponible https://status.ezmax.com/fr Fri, 12 Jun 2026 13:26:47 +0000 https://status.ezmax.com/fr#762443cd88d7ee25883a3854be8e9a3e82732b0090e40de7c8e025fdcaca5ce4 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Fri, 12 Jun 2026 12:51:49 +0000 https://status.ezmax.com/fr#762443cd88d7ee25883a3854be8e9a3e82732b0090e40de7c8e025fdcaca5ce4 ezsign.com est indisponible https://status.ezmax.com/fr Fri, 12 Jun 2026 12:46:56 +0000 https://status.ezmax.com/fr#dd39578c9d83ab1d74944cd772895e1b457b9ca154d3823778c350e6bb2edfbb ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Fri, 12 Jun 2026 00:06:53 +0000 https://status.ezmax.com/fr#dd39578c9d83ab1d74944cd772895e1b457b9ca154d3823778c350e6bb2edfbb ezsign.com est indisponible https://status.ezmax.com/fr Wed, 27 May 2026 17:33:58 +0000 https://status.ezmax.com/fr#598f8fc06b60c1cc69b1429dd69dca11a170c97e9221f80c21ef3e439d94c39c api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 27 May 2026 17:31:07 +0000 https://status.ezmax.com/fr#598f8fc06b60c1cc69b1429dd69dca11a170c97e9221f80c21ef3e439d94c39c api.appcluster01 est indisponible https://status.ezmax.com/fr Wed, 13 May 2026 13:23:10 +0000 https://status.ezmax.com/fr#a283a384fb2073f9d3d2916ec7b8765510b2503229b9ff6f60d652e064011270 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 13 May 2026 13:16:09 +0000 https://status.ezmax.com/fr#a283a384fb2073f9d3d2916ec7b8765510b2503229b9ff6f60d652e064011270 api.appcluster01 est indisponible https://status.ezmax.com/fr Wed, 13 May 2026 12:54:05 +0000 https://status.ezmax.com/fr#56c1c8fac2199c936243d40592c0c4d17a1d25dac1c803fa54b84f6596b18686 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 13 May 2026 12:51:11 +0000 https://status.ezmax.com/fr#56c1c8fac2199c936243d40592c0c4d17a1d25dac1c803fa54b84f6596b18686 api.appcluster01 est indisponible https://status.ezmax.com/fr Tue, 12 May 2026 21:02:11 +0000 https://status.ezmax.com/fr#3b1ff974bc48649684b210f31fb707f2400c3149ffb1ad58d298fda08ff380df api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Tue, 12 May 2026 21:00:07 +0000 https://status.ezmax.com/fr#3b1ff974bc48649684b210f31fb707f2400c3149ffb1ad58d298fda08ff380df api.appcluster01 est indisponible https://status.ezmax.com/fr Mon, 04 May 2026 16:05:35 +0000 https://status.ezmax.com/fr#f46b090ff40f39a049ae50fb06630c7ce7a094834f4f79aa6fef721f7bec9f5c Ethic est à nouveau opérationnel https://status.ezmax.com/fr Mon, 04 May 2026 15:34:32 +0000 https://status.ezmax.com/fr#f46b090ff40f39a049ae50fb06630c7ce7a094834f4f79aa6fef721f7bec9f5c Ethic est indisponible https://status.ezmax.com/fr Wed, 29 Apr 2026 22:46:25 +0000 https://status.ezmax.com/fr#98d88aea60305f8ee34d5419fee9d1f5f55e344080b98498d315a46295b78007 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Wed, 29 Apr 2026 22:44:07 +0000 https://status.ezmax.com/fr#98d88aea60305f8ee34d5419fee9d1f5f55e344080b98498d315a46295b78007 api.appcluster01 est indisponible https://status.ezmax.com/fr Sun, 19 Apr 2026 04:11:18 +0000 https://status.ezmax.com/fr#56db94987c84e6f05df5d7e614a619df1be14b8b05c5b2a81ce0e77dde1a0090 Documentation est à nouveau opérationnel https://status.ezmax.com/fr Sun, 19 Apr 2026 03:52:40 +0000 https://status.ezmax.com/fr#56db94987c84e6f05df5d7e614a619df1be14b8b05c5b2a81ce0e77dde1a0090 Documentation est indisponible https://status.ezmax.com/fr Tue, 14 Apr 2026 18:31:48 +0000 https://status.ezmax.com/fr#6b179674bf6ec954d8dc84b4c4f45acce2317612203386a32ec56e50a2b8ca49 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Tue, 14 Apr 2026 18:21:56 +0000 https://status.ezmax.com/fr#6b179674bf6ec954d8dc84b4c4f45acce2317612203386a32ec56e50a2b8ca49 ezsign.com est indisponible https://status.ezmax.com/fr Sun, 12 Apr 2026 14:41:37 +0000 https://status.ezmax.com/fr#91518e64572f10b601e7a4274e7fd509f623edec2f98e7801edfa2e9615db074 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Sun, 12 Apr 2026 14:38:17 +0000 https://status.ezmax.com/fr#91518e64572f10b601e7a4274e7fd509f623edec2f98e7801edfa2e9615db074 api.appcluster01 est indisponible https://status.ezmax.com/fr Mon, 06 Apr 2026 21:54:12 +0000 https://status.ezmax.com/fr#44629646b1ba67c3ded12b513dea3a601280f320a0006b9e70388be4e3030018 api.appcluster01 est à nouveau opérationnel https://status.ezmax.com/fr Mon, 06 Apr 2026 21:53:02 +0000 https://status.ezmax.com/fr#00239679e74d6e178432a3a232631edb7a8b8df0c548bebc788cc70b2b1deddf Jobs queue est à nouveau opérationnel https://status.ezmax.com/fr Mon, 06 Apr 2026 21:46:06 +0000 https://status.ezmax.com/fr#00239679e74d6e178432a3a232631edb7a8b8df0c548bebc788cc70b2b1deddf Jobs queue est indisponible https://status.ezmax.com/fr Mon, 06 Apr 2026 21:10:33 +0000 https://status.ezmax.com/fr#44629646b1ba67c3ded12b513dea3a601280f320a0006b9e70388be4e3030018 api.appcluster01 est indisponible https://status.ezmax.com/fr Fri, 03 Apr 2026 17:07:27 +0000 https://status.ezmax.com/fr#e44e3501e8992a14137f14df5fdba08f41b61c8c70f8d6777ba0a6d210d88b19 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Fri, 03 Apr 2026 17:02:14 +0000 https://status.ezmax.com/fr#e44e3501e8992a14137f14df5fdba08f41b61c8c70f8d6777ba0a6d210d88b19 ezsign.com est indisponible https://status.ezmax.com/fr Thu, 02 Apr 2026 17:52:15 +0000 https://status.ezmax.com/fr#047bc173db89d0b07dded1c7f2f63212fa1c9c4af01199f28c544cb299db33d0 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Thu, 02 Apr 2026 17:42:52 +0000 https://status.ezmax.com/fr#047bc173db89d0b07dded1c7f2f63212fa1c9c4af01199f28c544cb299db33d0 ezsign.com est indisponible https://status.ezmax.com/fr Wed, 01 Apr 2026 20:12:02 +0000 https://status.ezmax.com/fr#bd9357861648a447278a2fa8be79586d0b33c2dc25abf070adb06746fcb7f1f0 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 01 Apr 2026 20:02:47 +0000 https://status.ezmax.com/fr#bd9357861648a447278a2fa8be79586d0b33c2dc25abf070adb06746fcb7f1f0 ezsign.com est indisponible https://status.ezmax.com/fr Wed, 01 Apr 2026 19:57:00 +0000 https://status.ezmax.com/fr#ed03e1e5c70f56f6a21eff98cc64e92f2e778ce030704bec6946ac8e02c654b9 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Wed, 01 Apr 2026 19:47:47 +0000 https://status.ezmax.com/fr#ed03e1e5c70f56f6a21eff98cc64e92f2e778ce030704bec6946ac8e02c654b9 ezsign.com est indisponible https://status.ezmax.com/fr Tue, 31 Mar 2026 18:56:58 +0000 https://status.ezmax.com/fr#729a6126396224eb097827898de82b4c2c5443d81f1cd7d802f6bf3835e71924 ezsign.com est à nouveau opérationnel https://status.ezmax.com/fr Tue, 31 Mar 2026 18:47:54 +0000 https://status.ezmax.com/fr#729a6126396224eb097827898de82b4c2c5443d81f1cd7d802f6bf3835e71924 ezsign.com est indisponible https://status.ezmax.com/fr Sun, 07 Dec 2025 20:52:10 +0000 https://status.ezmax.com/fr#c43d741c29ca6e714d6c04400fbdf32fa650f5ea52e62c855ede50a71348a724 Status est indisponible https://status.ezmax.com/fr/incident/140958 Thu, 22 Sep 2022 10:00:00 -0000 https://status.ezmax.com/fr/incident/140958#653bc408f41ab91360ffa4eb789e8efa402794667c36297745d59f164dd6e10a Maintenance terminée https://status.ezmax.com/fr/incident/140958 Thu, 22 Sep 2022 07:00:00 -0000 https://status.ezmax.com/fr/incident/140958#1c55a89ac4e0fae475b4a39f0e76d807e070ece7a9122c154a99a57414071bfa eZmax will be undergoing planned database servers upgrade on 2022-09-22 from 03h00 to 06h00 EDT. Our apologies for any inconvenience this poses. Customer Impact: During this maintenance window, database servers will need to be taken offline in rotation for a 30 minutes period. Users accessing eZmax and eZsign web application during the maintenance window might receive a message advising that the service is undergoing planned maintenance. https://status.ezmax.com/fr/incident/140967 Mon, 05 Sep 2022 20:58:00 -0000 https://status.ezmax.com/fr/incident/140967#84f9ac3d6831936b59c977441a93e1642e2fed423344be1ece654b5e652fce3f We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message. We are now considering this issue as resolved. https://status.ezmax.com/fr/incident/140967 Sun, 04 Sep 2022 15:07:00 -0000 https://status.ezmax.com/fr/incident/140967#5ca7724c3944621dcf8ce856f24797e738a1e0b680fd7616fcb0e16d6915a009 We haven't received any report of delivery problem to Rogers' customers since we have removed the email address from our validation message. We continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Sat, 03 Sep 2022 23:46:00 -0000 https://status.ezmax.com/fr/incident/140967#e36f72a42c17f02d06a19e0743fcff0ca1155b6ff139d2c141c8dcd420bf2f9f Rogers has confirmed the blacklisting of our numbers based on the message content. Based on their recommendation, we've removed the email address from our message and we think this will bypass their automated anti-spam blacklisting system. Before the change, the message was "Your eZsign validationcode is 1234. This message was sent by John Doe (john.doe@example.com)". The new message is now: "Your eZsign validationcode is 1234. This message was sent by John Doe". We will continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Fri, 02 Sep 2022 15:59:00 -0000 https://status.ezmax.com/fr/incident/140967#372ea3a9da25b933da354c817d496898004172965c261df23e066a05657180af We continue to monitor SMS delivery and remove phone numbers from the pool as soon as Rogers blacklist them. We purchase and replace new numbers as needed. We are now observing a 90-95% delivery rates. We have also added a message explaining the situation and inviting users to retry if they do not receive the message. Since the SMS message is randomly sent from a pool of numbers, the retry should work in case the first message was not received. We continue to monitor the situation. https://status.ezmax.com/fr/incident/140967 Thu, 01 Sep 2022 23:36:00 -0000 https://status.ezmax.com/fr/incident/140967#7a77214594566a1679a3a71eda854eed6411aa8885afb054fe6cad0f176a5e6c We have purchased a pool of multiple phone numbers and we are now sending messages to Rogers' customer using a random number from the pool in a round robin fashion. We are now seeing higher SMS delivery rate to Rogers's customer. We will monitor the pool of numbers and replace them if Rogers continue to blacklist them while we are working with them to make sure they do not blacklist our numbers. https://status.ezmax.com/fr/incident/140967 Thu, 01 Sep 2022 14:17:00 -0000 https://status.ezmax.com/fr/incident/140967#34ecc777821f16fe5a4cc4ecc5f9d9773da61e98f33db6aecc474c182c85a5de We have started to receive new reports of messages not being delivered to Rogers's customer. We have confirmed our new number seem to be blacklisted from Rogers' side even if Rogers is denying it. https://status.ezmax.com/fr/incident/140967 Tue, 30 Aug 2022 18:36:00 -0000 https://status.ezmax.com/fr/incident/140967#92104becaa2db4dfdfa957ec867cbabc11e2c4bd3e6c6675cbbf1183c579409e We had no apparent improvement while working with Rogers to fix the issue so we decided in the meantime to purchase a new phone number to bypass the apparent blacklisting Rogers' have put on our number. We have received reports of messages starting to be delivered to Rogers' customers. We will continue to monitor the situation https://status.ezmax.com/fr/incident/140967 Mon, 29 Aug 2022 15:55:00 -0000 https://status.ezmax.com/fr/incident/140967#9679a1c683c058dd2b9c11d2d79c6a04a80197b4a3a1214a3075c78e28d6d8a7 We have received an update from Rogers saying the problem is not on their side but our tests indicate Rogers seems to have blacklisted our number in some way. We are still investigating the root cause with Rogers https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 20:47:00 -0000 https://status.ezmax.com/fr/incident/140967#0fedefd17ab3481d8865daf386cf39c7600c56554bc4d9d4157373782413b637 We continue to receive reports of clients having issues with SMS delivery to Rogers' customers. In the meantime, we recommend you switch to voice validation instead of the SMS validation if you are a Rogers' customer https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 12:12:00 -0000 https://status.ezmax.com/fr/incident/140967#a6ebcd4233901782782468f40accd10160ca135ea04aaeac4beb4203146ed501 We were able to confirm the problem is affecting many Rogers' customers and have escalated the issue to Rogers https://status.ezmax.com/fr/incident/140967 Sun, 28 Aug 2022 10:54:00 -0000 https://status.ezmax.com/fr/incident/140967#4bf98bced95586a14dd45c4b88b2944bca8c1bfee1c6130ba63a04f9a6dd5e66 We have received reports from clients not receiving SMS confirmation codes. The problem seems to affect only Rogers' customers. We are currently investigating the issue